Catherine’s House is Australia’s first integrated centre for perinatal mental health care and provides mental health treatment and support to new parents.

With one in five mums and up to one in ten fathers experiencing depression, anxiety and other mental health issues before or after the birth of a child, this new facility will triple the number of public beds in Queensland from 4 to 12 for families in need of perinatal mental health support.

We have an exciting, permanent (0.8-1.0 FTE depending on the successful incumbent) opportunity for Senior Administration Officer to join the team! This role will see you be the first point of contact to patient care for all of Services at Catherine’s House.

Salary range: $38.81- $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!

What you’ll be doing

Key accountabilities and experience required for this role include:

• Provide confidential administrative support to Catherine’s House team across the service from 6am – 6pm , Monday to Friday.
• Efficiently representing Mater with strong customer focus to patients, staff and visitors ensuring effective communication between various departments within the hospital
• Manage appointment scheduling – including outpatient, intake and discharge appointments  and care schedules , working in the reception space arriving/departing patients and re-bookings; covering phones as well as intake/admissions and inpatient administrative duties.
• Confidentially prepare patient documentation and other administrative functions such as photocopying, billing, filing, mail, sending SMS’s, paging, booking transport and interpreters.  
• Ensure effective, accurate and timely written and verbal communications with staff and clients, with confidentiality, sensitivity and discretion
• Provide accurate data entry using various network-based information systems
• Supporting clinicians and leaders with daily general administrative tasks as required.
• Work collaboratively with and across a multidisciplinary team including: Medical, Nursing, Allied Health, Administration, Pharmacy, etc.

About you

We are looking for a professional, experienced Senior Administrator who is adaptable to change, works well in busy environments with excellent problem-solving skills.

The successful candidate will possess:

• High level customer service, verbal and written communication skills
• Demonstrated ability to provide efficient and effective administrative support, working autonomously taking initiative and ownership for your role and responsibilities.
• Demonstrated ability to communicate effectively with all levels of staff, patients and visitors
• Accurate data entry skills with a high level proficiency in Microsoft Office
• Proven experience in organising and prioritising work effectively within busy, demanding, fast paced environments
• Demonstrated ability and willingness to adapt and learn new systems and changing working processes quickly and efficiently and to work collaboratively to support your peers.
• To be reliable, adaptable, punctual and flexible
• A solution focused, mature, can-do attitude.
• An understanding of medical terminology and/or healthcare systems would be an advantage.

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Monday the 25th of November 2024.

Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage. 

We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.