Digital Support Consultant

Apply now Job no: 496509
Work type: Permanent
Location: South Brisbane
Categories: Information Technology

About the role

Mater’s Digital Service Centre is looking for a Digital Support Consultant in an initial 12-month contract. You will be the first point of contact for all of our people who require assistance with digital technologies.

Salary range: $32.77 - $36.63 (MCAS level 3) per hour plus superannuation and salary packaging

What you’ll be doing

Some of the key duties for this role include:

  • Assist Mater people with IT faults for all digital assets
  • Resolve routine/common/known digital requests
  • Document faults and requests submitted into the Digital Service Centre
  • Perform after-hours desktop support as part of a rotating on-call roster
  • Perform installation and upgrades to IT equipment
  • Perform IT asset management administration

About you

To be successful in this role you will ideally have the following:

  • Minimum 2 years relevant IT experience (Desirable)
  • ITIL V3 or 4 Foundation (Desirable) 
  • Demonstrated experience in the provision of service desk, audio visual and desktop support to end users in large and complex environments
  • Driven to provide the highest customer service to your clients, both internal and external
  • Knowledge of Microsoft operating systems, active directory, networking, computer and AV hardware installation and support
  • Excellent communication skills

Why join us?

Joining a 10,000+ strong workforce, you will have the opportunity to work for an Australian leader in the field of Health, Education, Research and Foundation, and work with a team who make a real difference to the lives of our patients, consumers and community. You will be a part of a workplace that offers compassionate care in the spirit of the Sisters of Mercy.

  • Via salary packaging arrangements allocate some living expenses directly from your pre-taxable income and ultimately increasing take-home pay
  • Access to package meal and entertainment expenses
  • Access to leading education via Mater Education
  • Hybrid working model 
  • Access to our Employee Assistance Program for you and your family!
  • On-site pastoral care teams
  • Discounts to local and national business and venues for Dining/Retail/Travel & Accommodation and Other
  • Access to on-site, discounted parking
  • Discounted food and beverage at various campus cafés and coffee venues
  • Access to gym, pool and end of trip facilities within our new purpose-built corporate office in Newstead

For more information, please click here – Download File PD - Digital Support Consultant MCA3 (2).pdf

Applications close on 18th of August 2022.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

It is now a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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