About the role
Mater is currently looking for Patient Facilitation Services Liaison Officer to join the Mater Private Hospital Brisbane Administration team. This is a permanent, full-time position based at South Brisbane.
In this role you will supervise and manage Patient Facilitation Services team, to ensure key performance indicators are met for service delivery, and to contribute to admissions improvement processes in the designated work area.
Salary range: $46.96 - $51.73 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
In this role, you will provide high-quality operational coordination and patient facilitation support, ensuring seamless service delivery for customers, clinicians, and patients. Your responsibilities will include:
- Coordinate referrals, assessments, advice, and direct care services, ensuring timely access to key clinical personnel
- Manage Surgery Connect patient workloads, digital invoicing, and referral timelines in line with TEC requirements
- Monitor patient progress from referral through TEC and outpatient care, recording milestones and producing required reports within agreed timeframes
- Provide problem-solving support to streamline processes for customers, clinicians, and patients
- Identify opportunities to extend or improve services through the Mater Patient Facilitation Service
- Ensure accurate, timely recording, approval, and reporting of patient activity in accordance with contract requirements
- Coordinate patient documentation and information exchange, adhering to privacy and confidentiality standards
- Support patients with follow-up appointments, clinical pathway coordination, and access to interpreters when required
- Prepare patient estimates and self-insured rates for international patients, working closely with the Mater Private Inpatient Finance team
- Support workforce coordination by monitoring staff hours, managing sick leave notifications, and arranging replacement shifts as required
- Assist with departmental reporting by reviewing labour hours and rosters
- Communicate effectively, accurately, and sensitively with staff, clinicians, customers, and patients at all times
About you
To be successful in this role you will possess strong leadership skills as well as:
- Previous administration experience within a healthcare environment and experience using medical terminology, SCAN & D365
- Excellent customer service, communication and interpersonal skills
- Highly accurate data entry skills
- High level computer skills and the knowledge of or the ability to efficiently learn hospital computer database programs.
- Excellent time management to ensure deadlines are met and the ability to work under pressure.
- Demonstrated customer service skills at a high level.
- Ability to manage and lead a team.
- A willingness to learn, develop and grow.
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER
Applications close on Friday 30th January 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
