About the role

Mater Private Hospital Mackay has an exciting opportunity for a Public Patient Coordinator to join the Finance & Operations team in a permanent, full-time position.

Mater Private Hospital Mackay is a leading healthcare provider in the region, offering high-quality medical services in a modern, patient-centered environment. The hospital features state-of-the-art facilities, including advanced surgical theatres, an intensive care unit, and comprehensive diagnostic services.

With a focus on compassionate care, Mater Private Hospital Mackay provides a wide range of medical services, including surgery, maternity care, and specialist consultations, all delivered by a skilled and dedicated team of healthcare professionals.

Salary range: $53.24 - $57.92 per hour (MCAS5) plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Public Patient Coordinator, you will manage Surgery Connect and MHHS patient referrals, ensuring contractual obligations are met and cases are scheduled within guidelines. In this role, you will work closely with the Senior Leadership team and collaborate with both clinical and non-clinical managers to improve efficiency, enhance patient care, and maintain data integrity. Join our Finance and Operations team and help drive continuous improvements in a dynamic healthcare setting.

• Apply lateral thinking to solve problems and identify alternatives, following relevant procedures and guidelines.
• Understand financial costs related to surgical procedures, including VMO invoice processing and month-end accruals.
• Identify and mitigate financial risks.
• Maintain expert knowledge of MML and Queensland Health contracts, including the Surgery Connect and MHHS Agreements.
• Oversee the preparation and delivery of reporting to Queensland Health in a timely manner.
• Manage and allocate referrals to appropriate medical officers, ensuring confidentiality and timeliness.
• Lead the development of internal management reporting on public patient contracts.
• Serve as a primary point of contact for stakeholders, addressing queries, concerns, and complaints professionally.
• Monitor key performance indicators and ensure adherence to reporting, invoicing, and correspondence timelines.
• Liaise with external stakeholders to secure procedure approvals and funding.
• Participate in meetings to ensure compliance with contractual obligations and key performance indicators.
• Support resource planning during periods of absence or succession.
• Maintain accurate patient records and ensure correct billing and coding.
• Manage invoicing and follow-up on public patient payments.
• Collaborate with external Practice Managers to streamline patient care processes.
• Foster clear communication and positive relationships with stakeholders regarding public patient programs.

About you

Desirable:

• Tertiary qualifications in Accounting, Business Administration (Medical), or similar

Experience:

• Proven experience working in a medical or hospital administration environment, with the ability to interpret and apply medical terminology appropriately;
• Experience in supporting the financial function of a hospital or similar environment

Skills & knowledge:

• Excellent written and verbal communication, literacy, numeracy and reporting skills;
• Ability to manage complaints and sensitive matters in a confidential/professional manner;
• Demonstrated understanding of private health funding and patient accounts management;
• Strong organisational skills, including the ability to balance competing priorities, work effectively in a busy and demanding environment, and meet established deadlines; and
• Digital technology and Microsoft proficiency

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport

For more information regarding the role, please contact Ben Wearmouth, Finance & Operations Manager Mackay at ben.wearmouth@mater.org.au        

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on Tuesday 18th February 2025 . Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.