About the role

Mater is currently looking for a Business Services Officer to join the team on a maximum term contract located at Newstead. We currently have a 6 month and a 12 month maximum term contract available.

Salary range: $45.81 - $50.46 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

• Accurate and timely processing of medical billing to Medicare, DVA, health funds, QComp and other third parties according to relevant legislation and related contracts
• Process manual and electronic payments and receipts
• Verify and lodge Medicare and Eclipse claims
• Manage rejections and billing errors
• Investigate and resolve account queries for patients, health funds and third parties
• Liaise and follow up with providers, clinic staff, third parties, health funds, Medicare, patients and other stakeholders regarding outstanding billing and payments
• Problem solves, follow up and collection of Medicare, health funds, third party and patient debt
• Provide reporting on activity, priorities and responsibilities as required by management
• Practitioner registration with health funds and Medicare, onboarding and offboarding
• System configuration and setup for practitioners, clinics, debtors and vendors
• Support End of Month business reporting and provider payment processes
• Point of contact for Practitioner reporting and requests
• System testing relating to fee updates and new setups
• Billing, receipting and system audit and analysis
• Receipting and Bank reconciliations
• Coordination of day-to-day workflows to ensure efficient delivery of department objectives
• Maintain, develop and comply with department policies and work instructions
• Manage incoming and outgoing correspondence and patient queries
• Review, preparation and processing of write offs, refunds and adjustment requests
• Provide input to the development, reporting and achievement of daily, weekly and monthly KPIs as required
• Provide support, education and upskilling for stakeholders on relevant systems, processes and compliance
• Assist Business Services Manager with project work as required
• Other general administrative duties as and when necessary

About you

• Previous experience working in a health-related environment, particularly in the area of health related billing, debt management, revenue and practice support
• Demonstrated experience of reporting, training, coordination of day to day operations and procedure and work instruction development
• Demonstrated experience in review and analysis of financial or billing related issues

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Thursday 13^th March 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.