About the role

Mater is currently looking for a Senior Administration Offer to join the Language Services team at South Brisbane. This is a permanent part-time position, requiring 26 hours of work per week.

The purpose of the role is to support the delivery of interpreter services to Mater patients who are not proficient in English or who are Deaf. This role is responsible for the coordination of the day to day Interpreting activities within Mater and to provide effective and efficient administration support service to all patients, clinics, hospital staff and interpreters and to be responsible for the maintenance and control of interpreting records. 

Salary range: $38.81 - $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

Your responsibilities will include (but are not limited to):

• Provide telephone service with a strong customer focus to staff and service providers, ensuring effective and courteous communication.
• Coordinate interpreting jobs using Interpreter Management System (IMS) and monitor bookings and requests in IMS.
• Coordinate video linkups between clinicians, patients and interpreters.
• Verify services in IMS with information obtained from the assignment completion sheets.
• Verify accounts received from service providers for payment.
• Minimise interpreting charges where possible by combining consecutive jobs and utilising one interpreter.
• Follow up on internal feedback and complaints and escalate to line Manager if issues remain unresolved.
• Identify service deficits and provide feedback on recommendations for improvements to Line Manager.

About you

The successful applicant will demonstrate:

• Previous administration experience within a healthcare environment
• High level cultural awareness and sensitivity and experience working in this environment
• Demonstrated integrity with respect to confidentiality of official and customer interests
• Excellent customer service, communication and interpersonal skills
• Ability to identify problems and act accordingly
• Possess strong computer skills with high levels of competency in MS Word, Outlook and Excel
• Possess a professional telephone manner
• Demonstrated ability to work effectively in a team, and to independently establish work priorities, to set realistic goals and meet deadlines.
• Demonstrate a positive and enthusiastic attitude
• Commitment to the Mater Mission and values

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Friday 11th April 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.