About the role

An exciting opportunity exists for a Volunteer Coordinator, with strong leadership qualities to join our team based at South Brisbane. This position is a permanent full-time role, Monday to Friday, 8am - 4pm.  

Salary: $45.81 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing

As a Volunteer Coordinator, you will report to the Senior Manager of the Mater Volunteers team. The team holds a proud record of achievement in both volunteer program management and development.  On a weekly basis, you will supervise up to 200 volunteers across a range of roles including, but not limited to, wayfinding, ward nannies, ward assistants, patient companions, and administrative volunteer positions.

You will work with staff to develop volunteer services that enhance the patient experience and support staff in their day-to-day duties. Through your work you will create a volunteer community committed to Mater’s mission and values, who undertake their duties safely and in the spirit of care and compassion. 

Other responsibilities will include:

• Develop volunteer services that align with Mater’s mission and Volunteer policy and guidelines
• Build relationships with staff to ensure volunteer services remain relevant and are tailored to the changing needs of the hospital
• Work with staff to develop, implement and evaluate volunteer services that enhance the patient experience and provide staff support 
• Create resources including developing and updating new volunteer role descriptions and guidelines
• Provide full onboarding experience including organising on-the-job training and online mandatory training for new volunteers
• Coach volunteers in the workplace and deliver role-specific training for volunteers
• Supervise volunteers ensuring privacy and professional boundaries are adhered to and processes such as attendance, absence notifications and safety procedures are followed
• Manage issues including inappropriate behaviour, workplace health and safety, anti-discrimination & harassment practices in the workplace.
• Recognise and reward volunteers for their time commitment, compassionate care and delivery of quality services
• Prepare regular reports detailing volunteer hours of service, attendance data, new initiatives and emerging issues
• Promote volunteering during significant recognition days including National Volunteer Week and International Volunteer Day
• Represent Mater in relevant forums and meetings in relation to volunteering

About you
To be considered for this role, you will have:

• Ability to communicate effectively with staff and volunteers, build meaningful relationships, manage conflict, provide honest feedback on performance and engage in empathetic and sometimes difficult conversations
• Demonstrated ability to communicate and build rapport with people from all age groups and diverse cultural and professional backgrounds
• Experience supervising people, working autonomously, managing competing priorities and delivering project outcomes
• Demonstrated ability to manage databases, use a range of IT tools, maintain accurate records and create procedures and guidelines
• An understanding of healthcare and the risks and challenges associated with volunteering in this environment
• Previous volunteer management experience within the healthcare environment is advantageous 

Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close Sunday the 18th May 2025. Please note we will be contacting applicants prior to the closing date so please do not hesitate to apply now.

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.