About the role

Mater Food Services currently has casual positions available for Operational Officers – Room Service Representatives.

The Room Service Call Centre operates 7 days a week, with a range of shifts available starting as early as 05:30 and finishing as late as 19:30. Most of the available casual shifts will be in the afternoon/evening. Casual staff also have the opportunity to back fill unplanned leave by the permanent team.

Salary range: (Operational Employees) $31.24 - $33.68 per hour plus casual loading plus 12% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As the first point of contact between patients and Food Services, Operational Officers- Room Service Representatives are responsible for all incoming Room Service meal orders and enquiries.

The key responsibilities of this role include (but are not limited to):

• Accurately taking patient meal orders either by phone with an electronic application or at bedside using an iPad, and ensuring that patient safety guidelines, customer service standards and scripting are followed.
• Being familiar with the Room Service menu, using the appropriate terminology and being able to confidently describe available options. The ability to actively promote and upsell items is also required.
• Explaining menu options and adhering to guidelines and coding compliance in place for patients with Therapeutic Diet requirements.
• Performing other duties as assigned, including administrative tasks, troubleshooting patient and staff enquiries and liaising with Clinical staff.
• Responding quickly and positively to changing requirements, whether within the department or outside, in order to meet business demands.

About you

To be successful in this role you will have:

• Excellent customer service with the willingness to go above and beyond to exceed patient expectations.
• High level of communication skills including the ability to build rapport quickly with patients and work as part of a multidisciplinary team.
• Confidence using computers and technology. Sound knowledge of Microsoft Office is required. Familiarity with meal ordering systems, such as CBORD is desirable but not required.
• Demonstrated attention to detail, problem solving and time management skills.
• A strong work ethic, positive attitude and the ability to work in a team, with willingness to be a role model and promote the Mater values.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 15th September 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.