Mater has an exciting opportunity for an Administration Support Educator to join the team at our South Brisbane campus in a full-time permanent capacity. This role is responsible for standardising customer service processes across statewide teams, guiding the rollout of the service recovery program, and leading the design and implementation of targeted training initiatives aligned with Mater Health’s service excellence goals. 

Salary range: $70.32 - $75.47 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing

You will lead training and development by partnering with statewide teams, SMEs, and managers to identify learning needs, design role-specific curricula, and implement competency-based pathways.

• Manage and deliver high-level programs and projects, including end-to-end coordination, strategic planning, and resource allocation across multiple sites.
• Drive quality improvement and process reviews within Clinical Education, shaping operational strategies and service plans.
• Act as a subject matter expert, providing authoritative advice and leading change management initiatives to support continuous improvement.
• Develop and implement customer service and service recovery training, embedding a strong service culture across Mater Health’s frontline teams.
• Coach and lead administrative and support teams, enhancing performance, job satisfaction, and consistency in customer experience.
• Use data-driven insights to assess training effectiveness, identify systemic gaps, and inform future learning strategies.

About you 

You will hold a Certificate 3 in Administration or Certificate 4 Training and Assessment or higher would be highly regarded.

• Minimum 5 years previous administrative experience in an acute hospital setting.
• Ability to promote the Vision, Mission and Values of Mater.
• Significant, proven experience of identifying, developing, establishing and maintaining robust relationships with both internal and external stakeholders.
• Ability to create and develop collaborative work environments where trust, integrity and open communication are valued.
• High level facilitation and influencing skills along with strong decision-making skills with the ability to set, manage and implement priorities.
• Ability to drive for resolution. 

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 19 October 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW! 

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.