About the role

Mater Private Hospital Mackay is currently seeking applications from experienced Administration Support Officers to join the team in a casual capacity.

This role will specifically sit in our medical suites and would suit someone with prior administration experience in a medical setting. This position will see you undertake specific functions and tasks that focus on maintaining exceptional customer service and enhancing the patient experience. Candidates must be available to work any shift between 6am and 10pm, including weekends.

Mater Private Hospital Mackay has been providing excellence in clinical and pastoral care to the people of Mackay and surrounds since 1927. Located on the northern bank of the Pioneer River since 2003, our hospital is a modern 105-bed facility featuring five operating theatres, a fully equipped day surgery unit, and a wide range of specialist clinical services.  

Salary range: $39.79 - $44.25 (MCA3) per hour + 25% casual loading plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits! 

What you’ll be doing

The Administration Support Officer will undertake a range of administrative activities and operations requiring the application of skills and experience with general knowledge of the work to be performed as a member of the administration team of the Hospital.

• Undertake all assigned duties, tasks and activities within the scope of personal expertise and following relevant policies, procedures and verbal or written work instructions of the Hospital and/or Mater
• Maintain contemporary knowledge of best practice initiatives and processes associated with assigned duties and tasks
• Manage time effectively to meet task-associated deadlines whilst ensuring that those associated with the patient care experience take priority
• Identify efficiency and improvement opportunities and/or participate in any resulting change or implementation processes
• Undertake any necessary training or development opportunities that foster workforce flexibility through skill enhancement

About you

The ideal candidate will have experience in a medical receptionist or customer service focussed position and a minimum Certificate III qualification in a related discipline.

• A high degree of agility to respond to a variety of arising matters and job assignments
• Exceptional customer service skills
• Proficient in written and interpersonal communication
• Digital and computer literacy

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on Friday, 7th November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.