About the role

Mater Health has an exciting opportunity for an Administration Officer to join our Contacting Team at South Brisbane on a permanent, part-time basis (19 hours per week).

This role is integral to the smooth operation of two high-volume admissions areas, playing a key part in supporting patient flow, theatre readiness and overall service efficiency. If you’re detail-oriented, patient-focused and enjoy working in a fast-paced healthcare environment, this is a rewarding opportunity to make a meaningful impact every day.

Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

In this role, you’ll provide proactive and high-quality administrative support to ensure patients are fully prepared for their procedures and services run efficiently. Key responsibilities include:

• Proactively contacting patients to confirm and update demographics and pre-admission information
• Preparing, reviewing and scanning admission documentation ahead of scheduled procedures
• Identifying and resolving potential administrative issues prior to admission to prevent delays
• Supporting patient flow by ensuring readiness for scheduled theatre times
• Delivering exceptional, patient-centred service to patients, families and clinical teams
• Contributing to streamlined processes that reduce pressure on admissions and nursing staff

About you

You are a calm, organised and service-driven administrator who thrives in a collaborative healthcare setting. You will bring:

• Experience in an administrative role, ideally within a healthcare or medical environment
• Experience in a call centre environment or undertaking outbound calls, with a high degree of accuracy when verifying and updating patient demographic information (highly regarded)
• Strong attention to detail and the ability to manage tasks within tight timeframes
• A patient-centred approach with a genuine commitment to exceptional service
• Confident communication skills, both written and verbal
• The ability to use Microsoft Office and learn health information systems
• Initiative, sound judgement and a positive, team-focused attitude aligned with Mater’s values

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on Sunday 15th February 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.