About the role

The Mater Administration Service currently has an opportunity for an experienced Senior Administration Officer to join their team working within the Call Centre team. The position is offered on a permanent full-time basis, working 38 hours per week between the hours of 7:30am - 5:00pm.

The Senior Administration Officer plays a key role in the delivery of exceptional service to Mater patients, relatives and staff and you will support the daily administrative operational requirements of the unit. You will proactively perform tasks relating to service delivery, business support, systems administration, and will working closely with the Administration Coordinator and your team. You will be responsible for supporting the management of resources to meet business needs and growth. 

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

The purpose of this position is to provide exceptional administration support to maximise service delivery. The key accountabilities for the role include but are not limited to:

• Provide confidential administrative and call centre support within a hospital environment, delivering a high level of customer service to patients, carers, and hospital staff.
• Answer and manage incoming calls efficiently, responding appropriately to routine and urgent enquiries while remaining calm and professional.
• Follow established policies, procedures, and escalation pathways when managing patient enquiries and bookings.
• Communicate clearly and respectfully with patients and staff, using sensitivity and discretion when handling confidential information.
• Accurately enter and update information in hospital systems and call management platforms.
• Support day-to-day administrative tasks as directed by the Team Leader or Manager.
• Use sound judgement to resolve straightforward issues and escalate more complex matters as required.

About you

• Good written, verbal and communication skills
• Strong computer software skills, particularly Microsoft package skills
• Ability to work autonomously or seek appropriate advice when needed
• Ability to multi-task and deal with conflicting demands within tight timeframes
• Ability to maintain composure and positivity in times of change
• Demonstrated ability to operate in a team environment using initiative, sound reasoning and strong listening skills
• Good comprehension skills and a drive to understand processes and systems
• Display good attention to detail, with the ability to escalate problems and receive feedback to develop appropriate solutions.
• You will have a patient centric approach and have a passion for delivering an exceptional experience
• Previous experience working in a team within the Medical/Healthcare profession is highly desirable

This is a fantastic opportunity to join the Mater professional Administration Services Team who are dedicated to providing exceptional care and service to our patients.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Sunday 12th April 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.