Senior Administration Support Officer
Apply now Job no: 506533 Work type: Permanent Location: Springfield Categories: Administration
Mater Hospital Springfield are currently seeking Senior Administration Officers! They will join high-performing teams across a variety of specialised units at our progressive healthcare facility. These are permanent full-time positions.
This role requires you to work across a 7 day roster Monday - Sunday, 6am-8pm.
Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually.
Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
As a Senior Administration Officer, you will play a key role in ensuring the smooth day-to-day operations of your ward or unit. Your work will focus on providing high-quality administrative support that enables your team to deliver exceptional patient and consumer experiences.
This role includes:
Providing exceptional customer service to all patients and clients
Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
Supporting clinical teams, ensuring smooth flow of daily clinics
Providing administrative support to clinic staff
Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records
About you
Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment.
Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.
Proficiency in Microsoft Office and experience with Health Information Systems or equivalent.
Excellent attention to detail and a commitment to accuracy and quality in all tasks.
A collaborative mindset, demonstrating integrity, accountability, and a commitment to continuous improvement.
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare , education , fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
Increase your take-home pay with generous salary packaging options, including meal and entertainment benefitsGrow your career with access to industry-leading training and professional development through Mater EducationWellbeing support through our Employee Assistance Program and on-site pastoral care teamsAccess a range of health and wellbeing services with a corporate discount on private health insuranceExclusive discounts across dining, retail, travel, accommodation (just to name a few!)Stay active with unlimited access to discounted gyms via the Fitness Passport programConvenient, discounted on-site parking Enjoy great food with reduced prices at our campus cafés and coffee spotsJoin Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger. Make your move with Mater . #GetBetterWithMater
Please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage .
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Advertised: 19 Aug 2026 Applications close: 30 Aug 2026
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