Mater Health is looking for an Administration Officer to join Queensland Centre of Excellence in Autism and Intellectual Disability Health.

The Administration Officer will support, plan, organise and implement efficient and effective administration systems for the Queensland Centre of Excellence in Autism and Intellectual Disability Health (QCEAIDH). This position will be the first point of call for people with a lived experience of intellectual disability, those on the autism spectrum, their families and carers, staff and visitors and will be integral in promoting a high standard of patient care consistent with the Mater values. Previous experience working in healthcare administration is required.

The Queensland Centre of Excellence in Autism and Intellectual Disability Health (QCEAIDH) aims to improve the health and wellbeing of people with intellectual and developmental disability across the life span through clinic, research, and education. 

Salary range: $38.81 - $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!  

What you’ll be doing

Providing reception/ telephone service with strong customer focus to people with a lived experience, and visitors ensuring effective communication between various sections within the hospital and the wider health and disability sector.

• Ability to appropriately manage interactions with families and carers who may be under significant amounts of stress
• Carrying out administrative functions such as photocopying, filing, mail, etc
• Recording information using hospital information technology
• Entering and maintaining accurate financial record keeping
• Maintain office processes using various information systems to ensure the recording and filing of various documentation and information
• Telephone / email / correspondence screening
• Complete administration processes required for NDIS for allied health clinics including billing and use of docusign
• Calendar maintenance including room bookings and scheduling team meetings
• Furniture / equipment / stationery ordering through Mater systems
• Assist with accurate data entry using electronic systems and databases
• Use of Kronos (for checking and approvals for direct reports only) - leave management, entering leave requests of team members
• Assist with compiling reports, arrange meetings and prepare agendas and minutes for all centre meetings
• Assist with maintenance of patient registry and data entry
• Assist in organising grant applications, maintain and update clinical and research records.
• Edit, format and proofread documents for the centre
• Organise meetings, workshops, and assist with conferences organisation
• Liaise with appropriate granting bodies personnel and MRI-UQ personnel
• Assist with preparing recruitment documentation, credentialing and maintenance of staff contact details
• Maintain a safe working environment complying with Workplace Health and Safety, Equal Employment Opportunity and anti-discrimination policies
• Comply with and adhere to Mater Health Services policies, procedures, standards and legislation relevant to the role and work area

About you 

Previous demonstrated experience in administrative support in a healthcare setting is compulsory. You will also meet the below criteria:

• Excellent customer service, communication and interpersonal skills
• High level administration skills
• Open and flexible attitude to change in work processes
• Ability to maintain confidentiality when dealing with patient information
• Ability to work both independently and cooperatively as a team member
• Reliable, adaptable, punctual and flexible
• High level of Microsoft office experience and use including excel, word and outlook.
• Experience with database management.
• Proficient keyboard/data entry skills and knowledge of Microsoft suite of software
• Previous experience in window based patient information systems is desirable
• An understanding of medical terminology and/or health care systems
• Knowledge of the Mater philosophy and its application 

Why join us? 

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on 27 November 2024. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.