About the role

Mater Private Hospital Rockhampton have an exciting opportunity for an Administration Support Officer to join the team in the Surgical Ward. This is a permanent full-time position.

In this role you will be responsible for undertaking administrative functions of the hospital that support the Nurse Unit Managers and clinical teams in the delivery of high-quality, patient-centred care.

Salary range: $38.81 - $43.16 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits!

What you’ll be doing

• Provide conduit to Administration function throughout hospital, ensuring hospital wide Administration procedures are adhered to within the respective ward/clinical area
• Ensure patient records, results and other related documents are current, appropriately labelled and correctly filed
• Maintain currency of patient management systems, electronic or hardcopy, to include, but not limited to, patient details, diagnostic related grouping, hospitalisation status and location in the appropriate systems, whether electronic or hardcopy
• Facilitate the completion of all necessary certificates and documentation necessary to ensure the patient’s billing cycle is completed
• Facilitate the completion of all necessary discharge documentation for the patient’s medical record and ensure it is appropriately tracked and processed for the receipt of the Clinical Coding team within the stated parameters and timeframes
• Support the revenue team by undertaking financial viability checks and facilitating the collection and receipting of expenses that are the responsibility of the patient when required
• Accept internal and external telephone calls, in person enquiries and electronic communication and redirect or respond appropriately in a manner that instils confidence in service capability and professionalism
• Contribute to pre-admission and admission processes for planned or unplanned admissions as required
• Maintain necessary stock and imprest levels under the direction of the Nurse Unit Manager, or equivalent, as required and ensure these storage areas remain serviceable and orderly and imprest stock is within appropriate usage dates (ie. eliminating imprest expiring on ward)
• Ensure the nursing station is in a serviceable and orderly condition at all times with high regard to the storage of patient information and the need to shield such information from the public and/or other parties not immediately involved in a patient’s care at all times

About you

To be successful in your application you will have:

• High level of customer service, interpersonal and written communication skills
• Excellent phone manners
• Demonstrated ability to provide efficient and effective administration support in a timely and organised manner
• Previously experience in a hospital or health care environment (highly desired)
• Accurate data entry skills with a high-level computer proficiency, including in Microsoft Office and departmental data bases and other software applications
• Ability to work as a member of a multi-disciplinary team
• Certificate III in Health Administration, or similar is desirable but not essential

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport

For more information regarding the role, please contact Vicki Davis, Administration Manager at vicki.davis@mater.org.au

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Applications close on 03 March 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.