About the role
Mater at Home is seeking experienced Senior Administration Officers to join our South Brisbane campus, with opportunities available across permanent full-time, permanent part-time, and 12-month maximum-term contracts
These roles offer a rewarding opportunity to play a key part in supporting community-based healthcare delivery, providing high-quality administrative support to our allied health and nursing teams while ensuring a seamless, compassionate experience for our clients and patients.
Working within a dynamic, multidisciplinary environment, you will contribute to operational efficiency, service excellence, and positive health outcomes—helping Mater at Home deliver care where it matters most.
Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
In this role, you will provide proactive, high-level administrative support that enables the smooth day-to-day operation of Mater at Home services.
Key responsibilities include:
- Managing and processing allied health and nursing referrals, including waitlist activation and scheduling
- Coordinating client appointments, changes, cancellations, and reminder communications
- Providing exceptional customer service via phone and email to clients, families, and internal stakeholders
- Supporting quoting, billing, invoicing, and payment processes across allied health, nursing, and NDIS services
- Maintaining accurate client and patient records across Mater systems (e.g. iPM, HomER, My Aged Care)
- Completing initial home risk assessments and arranging interpreters when required
- Monitoring and actioning breached waitlists and escalation requests
- Managing inboxes, documentation, consent forms, and general administrative workflows
- Supporting clinical leaders and management teams with comprehensive business and administrative support
- Identifying opportunities for process improvement and contributing to projects and service enhancements
About you
You are an organised, adaptable, and customer-focused administration professional who thrives in a fast-paced healthcare environment.
You will bring:
- Previous administration experience within a multidisciplinary healthcare setting
- Experience using health information systems and managing confidential information
- Strong Microsoft Office skills, including Outlook, Word, Excel, and Teams
- Excellent communication skills with a warm, empathetic, and professional phone manner
- High attention to detail and the ability to prioritise competing demands effectively
- Strong problem-solving skills and the confidence to work autonomously while collaborating with a large team
- The ability to remain calm and composed in complex or challenging situations
- A commitment to delivering exceptional service and contributing positively to team culture
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Sunday 4th January 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Please be advised that our recruitment process may be temporarily paused for the holiday period. If this is the case for the role you have applied for, we may not start contacting applicants until January 2026. We appreciate your patience and look forward to connecting with you at that time
