About the role

Join as a full-time Business Analyst on a maximum-term contract of 6 months at our Newstead location, supporting a Service Management (ITSM) tool replacement initiative.

In this role, you will be a key contributor to the review, redesign, and implementation of Mater Group’s service management processes and enabling technology. You will work closely with ICT teams, clinical and corporate stakeholders, vendors, and governance bodies to ensure the new platform aligns with organisational standards, service management best practice, and Mater’s strategic objectives.

Cultivating relationships, facilitating workshops, and aligning with Mater's standards and objectives are key aspects of the role. If you have IT, Health, or Business background with relevant certifications, we encourage you to apply and join our dynamic team at Mater!

Salary range: $62.74 - $67.20 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Business Analyst at Mater, your responsibilities will include:

• Lead analysis activities to support the replacement and optimisation of Mater’s service management platform, including Incident, Request, Problem, Change, Asset, and Knowledge processes.
• Elicit, document, and manage business and functional requirements across ICT and business stakeholders.
• Analyse current-state (“as-is”) service management processes and design future-state (“to-be”) processes aligned to ITIL / service management best practice.
• Facilitate workshops, interviews, and walkthroughs to validate requirements, process designs, and solution options.
• Support vendor evaluation, solution design, and configuration decisions, ensuring alignment with Mater standards and governance requirements.
• Contribute to change impact assessments, transition planning, and implementation activities.
• Assist with the assessment and implementation of new ICT requests as directed by the ICT Governance Committee.
• Investigate operational issues and improvement opportunities, recommending effective solutions across people, process, and technology.
• Support data-related activities including data migration, data quality, and structure definition (e.g. service catalogues, CMDB, asset data).
• Provide clear documentation and guidance to technical teams, vendors, and stakeholders throughout the delivery lifecycle.

About you

Seeking a proactive and detail-oriented individual ready to excel in the role of Business Analyst at Mater, we are looking for someone with:

• Strong experience as a Business Analyst, particularly in process improvement, system replacement, or large-scale ICT initiatives.
• Tertiary courses in information technology, information systems, business management, commerce or corporate systems support (desirable).
• Diploma in IT or a Diploma of Business Studies or equivalent (desirable).
• Healthcare business process improvement experience is desirable. 
• Demonstrated experience working on or supporting ITSM / service management platforms (e.g. ServiceNow, BMC, Ivanti, Cherwell or similar).
• Solid understanding of service management concepts (Incident, Request, Change, Problem, Asset, Knowledge); ITIL knowledge or certification is desirable.
• Strong analytical, problem‑solving, and documentation skills, with high attention to detail.
• An intermediate to advanced level of skill with appropriate computer-based tools

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close on March 31st. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Candidates may be required to complete criminal history, working rights, medical and working with children checks as part of employment with Mater.

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.