About the role

Mater Private Hospital Mackay has an exciting opportunity for a Medical Records Officer to join our Patient Services Team. This is a casual role that will provide excellent career development and learning opportunities for the successful candidate.

The Medical Records Officer is responsible for the timely and accurate filing and retrieval of medical records across the hospital.

Salary range: $32.02 - $37.35 per hour plus Casual Loading plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

Within this role your principal accountabilities include:

• Utilise the PMI (Patient Master Index) to accurately search and allocate Unit Record numbers to all loose filing and accurately files all forms into the correct patient medical record.
• Ensure timely retrieval and preparation of medical records for patient admission.
• Ensure prompt and accurate filing of medical records by terminal digit filing.
• Participate in the culling of deceased and inactive medical records from the primary storage area into secondary storage
• Liaise with various Units / Departments, private practices, medical practitioners, external organisations and patients with regard to patient admission.
• Participate and assist with Total Quality Management activities.
• Release information in accordance with the policies and procedures of the Hospital.

About you

This is an exciting opportunity to learn and develop skills within medical record management. Our highly skilled medical records team are looking for an enthusiastic and passionate individual to teach this high valuable skill set. If you possess the following qualities, this could be the role for you:

• Passion to learn
• Eye for detail, excellent communication skills
• High regard for confidentiality
• Team player

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, and at Mater Private Hospital Mackay, we keep things personal and local. From our beginnings in 1927 to our modern 105-bed campus on the banks of the Pioneer River, we’ve grown with our community, combining advanced technology, including robotic-assisted surgery and the region’s first da Vinci surgical system, with genuine, compassionate care.

Here, we are proud to be a community-based hospital, and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mackay, you’ll be part of a supportive and values-led team where innovation, compassion and high-quality care are at the heart of everything we do.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Wednesday 27th May 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.