Salary: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

Mater Hospital Mackay are seeking applications for a Quality & Safety Associate in a permanent, full-time capacity. 

About the role

The Quality & Safety Associate (“QSA”) is responsible for activities as delegated relating to Quality and Clinical Safety Management, and accreditation, across the hospital/service, which are essential to the licensing, service level agreements and contracts.

What you’ll be doing

• Provide support to Hospital/Service Quality and Safety Manager and clinical department managers to implement quality and risk management systems and improve quality and safety outcomes;
• Provide support to Hospital/Service Quality and Safety Manager and department managers in incident and complaint investigation and coordinate actions to prevent recurrence;
• Support/ facilitate the implementation of innovation and systems improvement that eliminate/reduce patient harm;
• Work collaboratively with other clinicians to facilitate process improvement strategies that support patient safety and the achievement of quality and safety goals;
• Collect and analyse patient safety and clinical outcome data to evidence the effectiveness of the quality and safety system;
• Support the Hospital/Service Quality and Safety Manager to improve the effectiveness of the quality system and monitor compliance with policies, the implementation of corrective and preventive actions and survey recommendations;
• Work in collaboration with the Hospital/Service Quality and Safety Manager and Hospital Leadership Team to coordinate the implement recommendations arising from root cause analysis or other system or case review;
• Provide education / training related to quality and safety, incident investigation and management and the use of Incident reporting tools as required;

Other information

This full-time role will be performed Monday to Friday with an expectation that hours are across 4 to 5 days, however, may vary depending on operational need. Mater recognises the importance of work-life balance and can accommodate flexible work arrangements where possible.

About you

Essential qualifications

• Qualifications in a related discipline

Desired qualifications

• A clinical background with at least 5 years front line experience; and intermediate or advanced skills using the Microsoft Office suite.

Experience

• Demonstrated knowledge of and experience in health service delivery with appropriate clinical knowledge, experience and skills is essential including a basic understanding of care processes provided in multiple areas of the hospital;

• Experience in health care accreditation and regulatory requirements;

• Demonstrated experience in quality improvement initiatives and their practical application in

the achievement of customer service/ delivery needs;

• Demonstrated experience in advanced analytical skills to trend and interpret data and

provide reports on data / information used for projects, evaluation and process improvement

activities; and

• Demonstrated experience in developing working relationships to achieved identified

outcomes and an ability to work effectively as part of a multidisciplinary team.

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

For more information regarding the role, please contact Karen Williams, Hospital Quality & Safety Manager on karen.williams@mater.org.au. 

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.