About the role

Mater is currently looking for a Guest Services Coordinator to join the team on a permanent full time basis, located at South Brisbane.

The Guest Services Coordinator plays a key role in the delivery of exceptional service and support for the cleaning and Linen functions ensuring the provision of customer-focused, comprehensive, cost effective and quality services to all Mater Group employees, patients and external customers.

Salary range: $47.87 - $50.49 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

• Accountable and responsible for the effective coordination of cleaning and linen functions and day to day operations, within delegated levels of responsibility and governed by Mater policies, objectives and budgets.
• Plans, organises, assigns, and supervises the work of several diversified personnel engaged in services.
• To ensure that the required levels of service are maintained through effective staff management.
• To ensure that required training for all staff reporting to them is compliant.
• To assist the manager to formulate, implement and maintain the policies and procedures relevant to the Mater Hospital and to ensure relevant legislation and guidelines are known and followed.
• Ensures services are aligned to all legislative compliance requirements and infectious control compliance for the purpose of complying with regulatory requirements and established guidelines.
• Ensure a high standard and quality of cleanliness throughout the entire hospital including the cleanliness of patient rooms, consulting suites, theatre complexes, offices, and general areas of the hospital.
• Maintain and document regular cleaning activities and ensures that all regular cleaning activities are documented, adhered to and included in periodic services schedule of routine tasks.
• Actively manages,  alongside the Guest Services Manager, divisional strategic and operational budget, resource assets and leave requirements/liabilities to deliver strong financial performance.
• Contributes to strategic decision-making and identifies strategic and operational opportunities for improved financial outcomes
• Manages compliance and risk, in part by ensuring direct reports fulfil mandatory and professional competency requirements, that audits are completed in a timely fashion and endorsed recommendations implemented, and that risks assigned to your departmental, team receive prompt and effective action.
• Identifies, reports, responds to and rectifies workplace health and safety (WHS) concerns from within own reporting structure.
• Ensure that services provided by external contractors relevant to cleaning and linen are delivered effectively.
• Responsible for establishing and maintaining effective communication and coordination with contractor personnel & management.
• Actively liaise with external contracted cleaning and linen services to ensure quality standards and contractual agreements are maintained.

About you

• Demonstrate proven experience in managing and leading a team, ideally with Health / Aged Care or Hotel management experience in housekeeping or cleaning
• High-level ability to balance conflicting demands efficiently within tight
• timeframes, demonstrating excellent time management and prioritisation skills.
• Sound experience in change management with the ability to lead and implement change in line with best practice change processes, adapting to evolving requirements as necessary.
• Experience in budget management of labour and non-labour costs and experience in identifying opportunities for improved financial performance.
• Ability to ensure that all functions within their responsible services achieve standards and meet key performance indicators.
• Experience in quality improvement and meeting national standards

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
• Access to on-site, discounted parking
• Enhance your expertise and credentials with exclusive discounts on postgraduate certificates through our university partnerships
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Tuesday 24th March 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.